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Fictera

Contact and DSA point of contact

How to reach us, for users and for authorities.

Last updated:

Contents
  1. 1.Point of contact for users
  2. 2.Single point of contact for authorities
  3. 3.Reporting content
  4. 4.Personal data
  5. 5.Postal address
  6. 6.Legal representative

A question, a problem with your account, a request from an authority? Here is how to reach us. We answer in French and English.

1.Point of contact for users

In accordance with article 12 of the EU Digital Services Act (DSA), users can write to us at: [TO BE COMPLETED: contact email address].

Your messages are read and handled by a person, not solely by automated tools. We aim to answer within 7 working days.

2.Single point of contact for authorities

In accordance with article 11 of the DSA, Member States’ authorities, the European Commission and the European Board for Digital Services can contact us directly at: [TO BE COMPLETED: DSA point of contact email address].

Accepted languages: French and English.

Orders to act against illegal content or to provide information (DSA articles 9 and 10) are handled first.

3.Reporting content

To report illegal content or an infringement of your copyright, use the “Report” button available on every story and every chapter, or follow the notice and action procedure.

4.Personal data

To exercise your rights over your data: [TO BE COMPLETED: privacy email address]. See also the privacy policy.

5.Postal address

[TO BE COMPLETED: publisher’s name]
[TO BE COMPLETED: postal address]

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